Frequently Asked Questions
Answers to common questions asked before salon visits.
What is your cancellation policy?
If you need to cancel a hair appointment, you must do so no later than 24 hours before the scheduled time. You will be charged if you miss an appointment without canceling it. The easiest way to cancel or rebook is by calling +1 (212) 247-0206.
Please read our Terms of Purchase section here.
What color treatment should I book?
We offer the following treatments: full head bleach, toner, advanced color, highlights/lowlights, and root touch up. All color treatments are available with or without cutting service.
Single Process: toning involves placing the same color all over your hair.
Double Process: A full head bleach is when we bleach your hair. You can choose between full head bleach for long hair (hair below the shoulders) or short hair (hair above the shoulders or regrowth of more than 3cm). You should book a consultation before booking your first full head bleach.
Semi-permanent color: toning involves placing the same color all over your hair. It will gradually fade with washing but might not wash out thoroughly. Keep in mind that toner cannot lighten your hair.
Advanced color: choose an advanced color if you want to color all of your hair or try out different color effects.
Highlights/lowlights: You can choose highlights or lowlights with or without foils. We also offer balayage – a technique where we hand paint your highlights.
Root touch-up is when we color or tone any root regrowth that is 3cm or less. If your regrowth is longer than 3cm, you must choose either full-head bleach or advanced color. Please book the highlights/lowlights service for foils/balayage.
Unsure about what to choose?
Contact us at +1 (212) 933 - 1014, and we will be happy to help.
When should I book a root touch-up?
A root touch-up is when we color or tone any regrowth up to 3cm. If your regrowth is longer than 3cm, you must choose full head bleach for short hair. Please book the highlights/lowlights service for foils/balayage.
Do I need to book full head bleach for short or long hair?
You must book full head bleach for long hair if your hair is below your shoulders. If your hair is above your shoulders, or if you want to bleach regrowth over 3cm, choose full-head bleach for short hair. You should book a consultation before booking your first full head bleach.
What should I think about before getting my hair colored?
When you come to the salon for color treatment, there is a slight risk that the dye might end up somewhere it shouldn’t. We will always do everything we can to protect your clothes, but it is still a good idea to wear something you are not worried about getting color on – just in case.
What´s the difference between a Hot and a Cold hair relaxer?
A Hot hair relaxer requires hot tools/straightener together with chemicals which leaves a straight and permanent result. A Cold hair relaxer is done with chemicals but without hot tools/straighteners. It straightens out prominent curls and tames frizz, making your hair easier to manage.
Is a wash included when I book an appointment for an up-do?
No. This is because it’s harder for a hairdresser to create an up-do on freshly washed hair. We recommend you wash your hair in the morning, the same day, or the evening before, and avoid using styling products. Your hair needs to be dry when you visit us.
Of course, we are happy to help if you cannot wash your hair at the right time – but please mention this when you book, as it means your appointment will take longer. Please note that the price may also be affected.
When should I book a consultation?
You will need to book a consultation before several of our treatments. This is to ensure that the results fully meet your expectations ad so we can ensure that your hair can undergo treatment without being damaged. You should book a consultation before the following therapies: full head bleach, perm, chemical straightening, bridal makeup, bridal up-do, and extensions. A consultation is also a good idea if you’re in the mood for a completely new style – so you can discuss your ideas with your hairdresser. The cost of your consultation is free.
What should I think about before an up-do?
If you have booked an up-do appointment, we recommend that you wear something you can easily take off without pulling your clothes over your head. This way, you won’t risk spoiling the style when you get changed. Your hair should be washed and dry before you arrive to achieve the best possible results.
Should I choose tape or keratin extensions?
We offer tape and keratin extensions using the finest quality human hair. You can blow dry and heat style your hair as usual. We always use “temple hair” or European hair from Hair Talk, Richy Hair, and Great Lengths.
If you are looking for hair extensions for the first time, we kindly ask that you come for a consultation. We need to look at your hair so we can order extensions that best match the results and shade you want to achieve and decide on the best method for attaching them. Extensions are perfect if you want longer or thicker hair or would like to extend the length of a part of your hair, such as your fringe. They are also a great way to add a pop of color that may otherwise be unachievable to your hair.
What’s the difference between the level of a stylist?
There are five levels of the stylist at our salons. Below you can read more about each type.
The trainee has "A natural hair styling license." They are now building up their professional speed and experience. A trainee is always under the instruction of a supervisor who can help out if necessary. Our trainees are highly skilled, and you are in good hands – but sometimes your treatment may take a little longer.
People who practice nail or hair styling, waxing, and beauty treatment have a Cosmetology License. This license comes from the New York State Department of State (NYSDOS). Our Junior Hairdressers are often graduates who have completed our 1-year hairdresser training and have mastered all the profession's skills. Our Junior Hairdressers are working towards building up the work hours necessary to gain whole professional experience.
They are experienced and have mastered all the hairdressing techniques. A hair stylist, before going to work, must pass professional tests.
Hair Senior Stylist or Hair Artist
After several years of professional experience and employment in our salons, hair stylists can become Hair artists. This means that they are highly experienced and have incredible professional knowledge. Hair Stylists cannot apply for any of these titles, instead. Instead, they are granted by the company’s CEO and creative directors.
Are all of your hairdressers licensed?
Of course! All Hair stylists receive a license when they have completed examinations. Rest assured that a licensed hairdresser is highly trained and knows everything they need to know about hairdressing. Read more about the hairdresser license here.
I have forgotten, who did my hair last time?
Contact us via firstname.lastname@example.org or call +1 (212) 247-0206, and we will get back to you with the name of the stylist who did your hair last time.
Is a wash included in my treatment?
Washes are included with all treatments.
Why can’t I book all treatments online?
You can book most treatments online. However, it might not be easy to estimate the time it will take for some treatments as these are often based on your hair: Hair Extensions, Double Process, Color Correction, and Fantasy Hair Color. Call us at +1 (212) 247-0206 to book.
What should I do if I’m not happy with the results?
We want to ensure you are always 100% happy with your product or salon treatment – this is our customer satisfaction guarantee! We emphasize your initial consultation before your salon treatment to ensure that the results fully meet your expectations. If you are unhappy with your hair, you are welcome to come back to us within one week, and we will do our best to help you. Call us at +1 (212) 247-0206, and we will tell you more.
What color brand do you use at your salons?
Koleston by Wella Professionals
Can you visit me at home?
Yes, we can. Contact us at a good time, and we can get back to you with prices and booking. Call us at +1 (212) 247-0206, and we will tell you more.